At Hendricks.LTD, we are committed to providing high-quality services and ensuring customer satisfaction. This policy outlines our refund and dispute resolution process to protect both our business and our valued clients.
1. Refund Policy
1.1 Eligibility for Refunds
Refunds may be granted under the following circumstances:
- The service provided did not meet the agreed-upon terms and conditions.
- There was an error in billing, such as a duplicate charge.
- The service was not delivered as promised due to reasons solely attributable to Hendricks.LTD.
1.2 Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Completed services that were rendered as per the agreement.
- Services where a client has approved the final work.
- Customized or personalized services.
- Consultation fees and deposits, unless otherwise stated.
1.3 Refund Request Process
To request a refund, clients must:
- Submit a written request via email to [Insert Contact Email] within [X] days of service completion.
- Provide a detailed explanation of the issue along with any supporting documentation.
- Allow up to [X] business days for our team to review the request and respond with a resolution.
If a refund is approved, it will be processed within [X] business days through the original payment method.
2. Dispute Resolution
2.1 Informal Resolution
We encourage clients to first reach out to us with any concerns before filing a formal dispute. Our customer service team will work to resolve the issue amicably.
2.2 Formal Dispute Process
If an issue cannot be resolved informally, the following steps should be taken:
- Clients must submit a formal dispute via email to [Insert Contact Email] with relevant details.
- Our team will review the dispute within [X] business days and propose a resolution.
- If no agreement is reached, we may offer mediation or arbitration as an alternative dispute resolution method.
2.3 Chargebacks & Legal Action
- Clients are encouraged to follow our dispute resolution process before initiating a chargeback with their financial institution.
- Unjustified chargebacks may result in legal action to recover funds and associated costs.
3. Contact Information
For any questions regarding this policy, please contact us at: Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Business Address: [Insert Address]
By engaging with Hendricks.LTD, clients acknowledge and agree to this refund and dispute policy.